Before you provide an identity document or request a withdrawal, you should understand why that information is needed and who can access it. Rora Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical data to deliver services, protect accounts and meet applicable obligations. For questions about Rora Bet personal data, use Contact Us.
This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to visitors, registered players and people who contact us before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.
Who We Are
Rora Bet is the service brand through which the website’s operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, licence conditions where applicable, and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Users should verify the current licensing and regulatory status against the competent authority’s latest information; this policy is not evidence of approval.
Information We Collect
The information needed depends on your interaction with us. Browsing may generate technical records; registration, betting and withdrawals require additional betting account data. Collection should be limited to information necessary for lawful, security, operational and regulatory purposes.
- Account data: name, phone number, email, date of birth, username and password-related security data.
- Verification data: identity documents, age-check results, customer due diligence and fraud-prevention information. KYC means “Know Your Customer”: checks to establish identity and eligibility.
- Transaction data: deposits, withdrawals, payment method details, payment authorization, balances and bonus activity.
- Betting and gaming data: stakes, selections, odds, results, live betting activity, Keno entries and game sessions.
- Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
- Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and notified.
- Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.
Do not send unrelated sensitive information or another person’s documents. If a verification request is unclear, ask support what is required and which authorized service channel to use.
How We Use Personal Data
We process Rora Bet player information to create and manage accounts, confirm identity and age, secure login, process payments and settle bets, winnings and bonuses. For example, a withdrawal check may compare account-holder information with payment records to help prevent funds being released to the wrong person.
Activity records help investigate suspected multiple accounts, payment abuse, bonus abuse, fraud and suspicious betting patterns. Technical information supports troubleshooting, performance improvements, security monitoring and better customer support. A disputed live bet may require review of its recorded acceptance time, odds and settlement.
Other purposes include important service notices, responsible gaming controls, dispute resolution, and applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not stop necessary account or security notices.
Legal Basis / Lawful Reasons
Depending on the activity and applicable law, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. These reasons do not authorize unrestricted use of your information.
The exact legal basis must be confirmed for each processing activity under the applicable regulatory framework. Contact us if you need clarification; the responsible compliance team should confirm the basis relevant to your enquiry. Withdrawal of consent does not necessarily require deletion of records held for another lawful reason.
Cookies and Tracking
Cookies are small files placed on your device. Cookies and similar technologies may keep you logged in, remember preferences, protect sessions, analyse traffic, improve page performance and support marketing measurement where allowed. Non-essential technologies should be subject to consent where required.
See our Cookie Policy for details and available controls. Blocking necessary cookies may disrupt sign-in or account functions. Browser and app controls can differ, so review the settings for the device you use.
Data Sharing
Rora Bet does not sell personal data as a product. Necessary information may be shared with payment processors, identity verification/KYC providers, hosting and cloud infrastructure providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are organisations that perform specific tasks for us.
Access should be limited to the purpose of the service and subject to appropriate confidentiality and data protection arrangements. A payment provider may need transaction details, but not unrestricted access to your gaming history. Information may also be disclosed to regulators, law enforcement or courts when legally required.
International Transfers
Some providers may store or process information outside Ethiopia. Where such transfers occur, they must follow applicable legal requirements and suitable safeguards for confidentiality, security and permitted use. You can ask whether a particular processing activity involves an international transfer and what protections apply.
Data Storage and Retention
Records are retained only as long as necessary for their purpose, including account operation, financial recordkeeping, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Closing an account does not automatically erase all associated information.
Retention depends on the record type and applicable requirements; no single period applies to every category. Information should be securely deleted or anonymised when it is no longer needed. Ask support about the retention rules relevant to your records.
Security Measures
Rora Bet data protection relies on reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No online service can promise complete protection against every threat.
For Rora Bet account security, use a unique password and never disclose passwords or one-time codes to someone claiming to be support. Access Rora Bet login through a verified official domain. If using an app or APK, confirm its source through official channels before installing it or entering personal information.
User Rights
Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where records must be kept for legal, financial, security or regulatory reasons. Identity verification may be needed to prevent disclosure to an unauthorised person.
- Step 1: Open Contact Us through the official website.
- Step 2: Describe your Rora Bet privacy concern or requested action and identify the relevant account without sending your password.
- Step 3: Follow any necessary verification instructions and ask for the outcome or applicable complaint-handling procedure.
Requests should be handled within applicable legal time limits. If a request cannot be fully fulfilled, ask for the reason and available review options.
Age Restrictions and Children’s Data
Our services are intended only for eligible adults. Rora Bet must not knowingly collect personal data from underage users. Age checks support this restriction, but eligibility must still be verified. Read the Age Restriction Policy. Parents, guardians or users who believe underage information has been submitted should contact support so the account and records can be reviewed.
Responsible Gaming and Account Restrictions
Account activity, limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Certain records may need to remain available after closure to maintain an exclusion or prevent its circumvention. Access should be limited to staff and providers who need it for that purpose. Our Responsible Gaming information explains related controls.
Terms, Bonuses, and Payments
This privacy policy in Ethiopia works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering, claiming a promotion or making a payment, check eligibility, KYC requirements, transaction limits, fees and the withdrawal procedure.
When comparing available payment options, consider their published processing times, verification requirements and disclosure of fees—not speed alone. Keep the transaction reference for payment enquiries. Support may need it to locate a record, but you should not share a payment PIN or security code.
Updates to This Policy
This policy may change when services, applicable laws, security practices or processing activities change. Material changes should be communicated through appropriate service channels, with fresh consent sought where required. Review this page periodically and ask support to explain any change that affects how your information is handled.
Author: Abraham Teklu
Abraham analyzes betting applications, mobile websites, official download pages, compatibility, and update procedures. He verifies every installation source and warns against unofficial files. His work does not recommend VPNs, modified applications, or other methods for bypassing geographic, security, or account restrictions.